With Wifi Calling it’s easy to make and receive calls or text messages (SMS) in any location including oversea covered by Wifi, even when you don’t have a mobile signal. (No roaming charges)

Please follow the steps below to activate Wifi calling option in oversea.

1. Call Aquafi Mobile to deactivate Global Roaming Service.
2. Simply turn on Wifi Calling option on a compatible phone to stay connected, once your phone has been updated to use the latest software.​

We are looking for a partner or agent of our service and products.

Please contact on 021818223.

1) You can put your account on hold up to 3 months within 12 months.

 2) A parking fee ($15 inc GST/month) applies during the periods instead of monthly plan fee.

 3) If your connection is under term or installment, it is not applicable.

When the term is finished, please contact us. Otherwise we will review your call pattern and change the call plan to the most suitable open term plan.

If you need a new smartphone, subsidies are available by re-contracting for two years, or interest-free installment service. If you do not need to purchase a smartphone, we also provide low-cost, uncontracts.

In the case of carrier transfer and service termination, you must notify us one month in advance on the 7th of every month and there must be no outstanding payments. The customer number will be transferred to Vodafone Pre-Pay, and can be transferred to another carrier after converting to Pre-Pay.

If your data usage has gone over more than your allowance, you will receive a text alert the following morning.

Please understand that if excessive usage occurs on the 7th, the last day of the monthly plan, you will not be informed.

Please keep your eyes on the “Aquafi Usage” app which allows usage checking, if you get the alert.

We auto top-up for the data you’ve exceeded and apply the lowest rates for your invoice automatically, so don’t need to top-up any data

Over used data: 1MB ~ 99.99MB at the rate of 5C/MB

Over used data: 100MB ~ 500MB at the rate of $5/500MB

If the smartphone connection is suddenly disconnected, turn the power off and on.

If your smartphone does not turn on, please charge it for about 1 hour and then turn it on again.

As one of the smart phone fault diagnosis methods, try a different SIM card and test it.

If the solution above does not work, please contact us at Aquafi Mobile.

Samsung and Apple products have a two-year manufacturer warranty.

However, in the case of consumer carelessness eg) physical shock or immersion, warranty service is not provided and inspection fees are charged.

Note: Whether the smartphone has a warranty (free repair) is determined by the manufacturer.

Back up all information on your smartphone to a computer before repair. (Data may be erased during inspection or repair.)

Unlock all locks (including screen lock)

For iPhone, disable iCloud and find my iPhone.

For Android phones, log out of all accounts (including Google).

We will lend you a mobile phone to use during repair at the service center.

Rental is free, but in the case of non-return, damage, or loss for a long period of time after repair, a corresponding fee will be charged.

Repair period usually takes 3-7 days (excluding holidays).

Billing Cycle & Invoice Issue Date:
The billing cycle starts on the 8th of each month, and invoices are issued around the 13th of each month.

Payment Processing:

Credit Card: Automatically charged within 1–2 days after the invoice is issued.

Automatic Direct Debit: Processed 10 days after the invoice issue date.

Direct Deposit (Internet Banking, etc.):
Please use your mobile number as the payment reference.

Monthly Charges & First Invoice:
Monthly fees are prepaid.
If a new service starts after the 7th of the month, the first invoice will include a partial-month charge, with the full monthly advance payment charged on the following invoice.

Invoice Delivery:
Invoices are sent via email by default.
If you prefer postal delivery, a $2 + GST postage fee will apply.
A $1 + GST fee applies to non-automatic payment methods.

Late Payment Fee:
If payment is delayed into the next billing cycle, a $6 + GST late payment fee will be added to your next invoice.

Local Number on a Mobile is great for people who:

• Want to be reached at all times
• Don’t want callers to incur unexpected expenses when they contact you
• Want the professional image with a landline number
• Want cost certainty

• Get smarter – one device and one voicemail means you don’t need to check in at home as well as the office
• Measurable value to your customers and your business